Payment and Refund Policy

Last updated: 21 September 2026

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all purchases of digital courses, training modules, and related resources offered by starzephy. These resources focus on entertainment media production topics including spotlight interviews, stage visuals, camera coordination, lighting setups, and polished workflows for show coverage. The policy covers both one-time course acquisitions and any subscription-based access to the full library of materials. It governs transactions made through the website by customers located in the United Kingdom and explains how payments are processed, contracts formed, and refunds handled under applicable UK legislation.

Prices, Currencies, Taxes, and Additional Charges

All listed prices are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may arise for optional extras such as downloadable templates or extended access periods, but these are clearly displayed before checkout. starzephy reserves the right to adjust prices for new purchases at any time, though existing confirmed orders remain at the price agreed at the time of purchase. Currency conversion fees charged by your payment provider are your responsibility and are not included in the displayed price.

Accepted Payment Methods, Authorisation, and Security

We accept major credit and debit cards, PayPal, and bank transfers for course purchases. Payment is authorised at the point of order placement and processed through secure third-party gateways that comply with PCI DSS standards. starzephy does not store full card details. Authorisation confirms sufficient funds and may place a temporary hold on your account until the transaction completes or is declined. Any suspected fraudulent activity will result in immediate order cancellation and notification via email.

Order Confirmation and Contract Formation

Upon successful payment you will receive an order confirmation email containing details of the purchased course, access instructions, and a summary of the transaction. A binding contract is formed once we send this confirmation. Access credentials are delivered electronically within minutes for digital content. You should retain the confirmation for your records as it constitutes proof of purchase.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel within 14 days of receiving your confirmation email without giving a reason. For digital content, cancellation rights end once you begin downloading or streaming the material, provided you have given explicit consent to lose the cancellation right. Subscriptions may be cancelled at any time with effect from the next billing cycle.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available for unused digital courses cancelled within the 14-day period. Once access has commenced or content has been downloaded, refunds are generally not provided except where required by law or at our discretion for technical faults. Promotional bundles, gift vouchers, and completed live workshop sessions are non-refundable. Courses purchased during sales events remain subject to the same eligibility rules.

Step-by-Step Procedure to Request a Refund

To request a refund contact [email protected] from the email address used for purchase. Include your order number, course title, and a brief explanation. Requests must be submitted within the applicable cancellation window. We acknowledge receipt within two working days and may ask for further information such as proof of non-access where relevant.

Inspection, Approval, Rejection, and Notification

Our team reviews each request against the policy criteria, checking access logs and purchase details. You will be notified of approval or rejection by email within ten working days. Approved refunds are processed promptly while rejected requests include an explanation and any available alternatives such as course credit.

Refund Method, Processing Time, and Receipt of Funds

Refunds are issued to the original payment method. Credit card refunds typically appear within five to ten working days while PayPal and bank transfers may take up to fourteen days depending on your provider. starzephy bears the cost of standard refund processing but is not responsible for delays caused by third-party banks.

Special Rules for Digital Content, Subscriptions, and Promotional Offers

Digital courses are supplied immediately upon purchase. By proceeding you consent to immediate supply and acknowledge that cancellation rights cease once download or streaming begins. Subscriptions renew automatically unless cancelled before the renewal date. Promotional pricing applies only to the initial term and reverts to standard rates thereafter. No refunds are issued for partial subscription periods after access has started.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in order suspension until resolved. Duplicate charges are investigated upon notification and corrected within five working days. Chargebacks are treated as disputes and may lead to account restrictions pending resolution. Suspected fraud triggers immediate cancellation and cooperation with authorities where required.

Mandatory Consumer Rights That Cannot Be Excluded

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Protection from Unfair Trading Regulations 2008, or UK GDPR. You remain entitled to remedies for faulty digital content and to complain to the relevant ombudsman or trading standards if dissatisfied with our handling of a claim.

Contact Route, Policy Changes, and Last-Updated Date

For questions about payments or refunds email [email protected] or write to 95 Horseferry Road, Pimlico, London SW1P 2DX, United Kingdom. This policy may be updated periodically to reflect legislative changes or operational improvements. The current version date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms.